Company Number 09786552
The Retreat, 406 Roding Lane South, Woodford Green, IG8 8EY, United Kingdom
12 September 2020
Important information and who we are
At Fidsy Ltd (“we”, “us”, or “our”) we are committed to protecting and respecting your privacy and Personal Data in compliance with the law and guidelines of the EU
General Data Protection Regulation (“GDPR”).
staff members of all their obligations and protocols when processing data.
The individuals from which we may gather and use data can include:
- Third parties connected to your customers
and any other people that the organisation has a relationship with or may need to contact.
Who is Your Data Controller
Fidsy Ltd is your Data Controller and responsible for your Personal Data. We are not obliged by the GDPR to appoint a data protection officer and have not voluntarily appointed one at this
time. Therefore, any inquiries about your data should either be sent to us on email at [email protected]
or sent in a letter to The Retreat, 406 Roding Lane South, Woodford Green, IG8 8EY, United Kingdom
You have the right to make a complaint at any time to the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection issues (www.ico.org.uk). We would, however,
appreciate the chance to deal with your concerns before you approach the ICO so please contact us in the first instance.
Processing Data on Behalf of a Controller and Processors’ responsibility to you
In discharging our responsibilities as a Data Controller we have employees who will deal with your data on our behalf (known as “Processors”). Therefore, the responsibilities described
below may be assigned to an individual, or may be taken to apply to the organisation as a whole. The Data Controller and our Processors have the following responsibilities:
Ensure that all processing of Personal Data is governed by one of the legal bases laid out in the GDPR (see section "The Legal Basis for Collecting That Data" below for more information on
- Ensure that Processors authorised to process Personal Data have committed themselves to confidentiality or are under an appropriate statutory obligation of confidentiality;
- Implement appropriate technical and organisational measures to ensure a level of security appropriate to the risk associated with the processing of Personal Data;
- Obtain the prior specific or general authorisation of the Controller before engaging another Processor;
- Assist the Controller in the fulfilment of the Controller's obligation to respond to requests for exercising the data subject's rights;
Make available to the Controller all information necessary to demonstrate compliance with the obligations laid down in the GDPR and allow for and contribute to audits, including inspections,
conducted by the Controller or another auditor mandated by the Controller;
- Maintain a record of all categories of processing activities carried out on behalf of a Controller;
- Cooperate, on request, with the supervisory authority in the performance of its tasks;
- Ensure that any person acting under the authority of the Processor who has access to Personal Data does not process Personal Data except on instructions from the Controller; and
- Notify the Controller without undue delay after becoming aware of a Personal Data Breach;
LEGAL BASIS FOR DATA COLLECTION
“Personal Data” means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).
We may collect, use, store and transfer different kinds of Personal Data about you which we have grouped together below. Not all of the following types of data will necessarily be collected
from you but this is the full scope of data that we collect and when we collect it from you:
- Profile/Identity Data: This is data relating to your first name, last name, gender, date of birth.
- Contact Data: This is data relating to your phone number, addresses, email addresses, phone numbers.
- Marketing and Communications Data: This is your preferences in receiving marketing information and other information from us.
- Transactional Data: This is information of details and records of all payments you have made for our services or products.
Technical Data: This is your IP address, browser type and version, time zone setting and location, operating system and platform, and other technology on the devices you use to engage with
- Customer Support Data: This includes feedback and survey responses.
- Usage Data: information about how you use our website, products and services.
We also collect, use and share Aggregated Data such as carrying out statistical analysis and benchmarking, provided that in such circumstances it is on an aggregated basis which will not be
linked back to you or any living individual. Aggregated Data could be derived from your Personal Data but is not considered Personal Data in law as this data will not directly or indirectly
reveal your identity. However, if we combine or connect Aggregated Data with your Personal Data so that it can directly or indirectly identify you, we treat the combined data as Personal Data
We may also aggregate data to enable research or analysis so that we can better understand and serve you and others. For example, we may conduct research on your demographics and usage.
Although this aggregated data may be based in part on Personal Data, it does not identify you personally. We may share this type of anonymous data with others, including service providers, our
affiliates, agents and current and prospective business partners.
We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation,
political opinions, trade union membership, information about your health, and genetic and biometric data). Nor do we collect any information about criminal convictions and offences.
The Legal Basis for Collecting That Data
There are a number of justifiable reasons under the GDPR that allow collection and processing of Personal Data. The main avenues we rely on are:
“Consent”: Certain situations allow us to collect your Personal Data, such as when you tick a box that confirms you are happy to receive email newsletters from us, or ‘opt in’ to a service.
- “Contractual Obligations”: We may require certain information from you in order to fulfil our contractual obligations and provide you with the promised service.
- “Legal Compliance”: We’re required by law to collect and process certain types of data, such as fraudulent activity or other illegal actions.
“Legitimate Interest”: We might need to collect certain information from you to be able to meet our legitimate interests - this covers aspects that can be reasonably expected as part of
running our business, that will not have a material impact on your rights, freedom or interests. Examples could be your address, so that we know where to deliver something to, or your name,
so that we have a record of who to contact moving forwards.
HOW WE USE YOUR PERSONAL DATA
We will only use your Personal Data when the law allows us to. Set out below is a table containing the different types of Personal Data we collect and the lawful basis for processing that
data. Please refer to section 2.2 for more information on the lawful basis listed in the table below.
Examples provided in the table below are indicative in nature and the purposes for which we use your data may be broader than described but we will never process your data without a legal
basis for doing so and it is for a related purpose. For further inquiries please contact us.
|Purpose/Activity ||Type of data ||Lawful basis for processing including basis of legitimate interest|
|User visiting the public website for the first time Technical Data Legitimate Interest ||(a) Technical |
(a) Legitimate Interest|
We need to understand where you are logging in from so we know whether you can take advantage of our services, and what browser you are using so we can
understand our customer demographic to help diagnose service provision issues, to keep our records up-to-date and analyse how customers use our services.
|When a user uses our submit feedback service and voluntarily leaves their email address or has previously logged into the Platform ||(a) Identity |
(d) Marketing and communication
We ask you for your email so we can easily get back in touch with you and connect the conversation history to an individual.
(b) Legitimate Interest
need to understand where you are logging in from so we know whether you can take advantage of our services, and what browser you are using so we can understand our customer demographic
to help diagnose service provision issues, to keep our records up-to-date and analyse how customers use our services.
|A User requesting and attending a live demo of our products/services or inquiring into our services through a call with members of our sales/support team ||(a) Identity |
Certain company information will be taken at this time, including names of founders and existing shareholders in the Company.
It also allows us to
register you as a User to be able to enter into a contract with you.
|User signing up to the platform and creating an account ||(a) Identity |
(f) Marketing and communications
You will need to include Personal Data when filling in the Company profile on the platform so the content you create is linked to your profile
In order to use our Platform you need to contract with us under our Terms of Service and so this data is necessary to form the contract between us
We need to understand where you are logging in from so we know whether you can take advantage of our services, and what browser you are using so we can
understand our customer demographic to help diagnose service provision issues, to keep our records up-to-date and analyse how customers use our services
|User makes makes a purchase on the Website ||(a) financial |
You will need to include Personal Data when filling in the Company profile on the Platform so the content you create is linked to your profile
In order to use our Platform you need to contract with us under our Terms of Service and so this is necessary to form the contract between us
need to retain your Transactional Data so that we can comply with our legal obligation to send you an invoice following a purchase
(c) Legitimate Interest
to know who you are so that we know who to deliver the service to once it has been purchased.
It also enables us to provide support to the right individual in case there is an
issue with the purchased product
|User support with specific products ||(a) Identity |
We may need your telephone number or other further contact details if reaching out to you is best achieved via those details instead of email
We will retain records of the transactions you have made with us and what you have used on the Platform so when you come to us with an issue we can quickly
identify what your issue relates to and provide you with the most efficient support
To administer and protect our business (the Site and Platform) including troubleshooting, data analysis, testing, system maintenance, support, reporting and hosting of data
||(a) Identity |
(a) Legitimate interests|
for running our business, provision of administration and IT services, network security, to prevent fraud and in the context of a business
reorganisation or group restructuring exercise
(b) Contractual Obligation
To be able to comply with all legal obligations surrounding data collection, processing
|To use data analytics to improve our website, products/services, marketing, customer relationships and experiences ||(a) Technical |
(a) Legitimate interest|
To define types of customers for our products and services, to keep our Site and Platform updated and relevant, to develop our business and to inform
users about marketing strategy
Marketing and Content Updates
You will receive marketing and new content communications from us if you have created an account and chosen to opt into receiving those communications. From time to time we may make
suggestions and recommendations to you about goods or services that may be of interest to you.
Change of Purpose
We will only use your Personal Data for the purposes for which we collected it, unless we reasonably consider that we need to use it for another reason and that reason is compatible with the
original purpose. If you wish to get an explanation as to how the processing for the new purpose is compatible with the original purpose, please contact us.
If we need to use your Personal Data for an unrelated purpose, we will notify you and we will explain the legal basis which allows us to do so.
Please note that we may process your Personal Data without your knowledge or consent, in compliance with the above rules, where this is required or permitted by law.
YOUR RIGHTS AND HOW YOU ARE PROTECTED BY US
What Control Do I Have Over Fidsy Ltd’s Use Of My Personal Data?
You may delete your account at any time – this will remove your account page from our systems and our related software.
We guarantee this will delete all stored data.
Your account information will be protected for your privacy and security. You need to prevent unauthorized access to your account and personal information by limiting access to your email
account you used to sign up, to your computer or device, and by signing off after you have finished accessing your account.
You can access information associated with your account by logging into your account you created with us.
California Privacy Rights: Under California Civil Code sections 1798.83-1798.84, California residents are entitled to ask us for a notice identifying the categories of personal customer
information which we share with our affiliates and/or third parties for marketing purposes, and providing contact information for such affiliates and/or third parties. If you are a
California resident and would like a copy of this notice, please submit a written request to [email protected]
How Does Fidsy Ltd Protect Customers' Personal Data?
We are concerned with keeping your data secure and protecting it from inappropriate disclosure. We implement a variety of security measures to ensure the security of your Personal Data on our
systems, including adopting latest security protocols, encrypting our databases and securing access to all our systems using the strongest encryption algorithms. Any Personal Data collected by
us is only accessible by a limited number of employees who have special access rights to such systems and are bound by obligations of confidentiality. If and when we use subcontractors to
store your data, we will not relinquish control of your Personal Data or expose it to security risks that would not have arisen had the data remained in our possession. However, unfortunately
no transmission of data over the internet is guaranteed to be completely secure. It may be possible for third parties not under the control of Fidsy Ltd to intercept or access transmissions or
private communications unlawfully. While we strive to protect your Personal Data, we cannot ensure or warrant the security of any Personal Data you transmit to us. Any such transmission is
done at your own risk. If you believe that your interaction with us is no longer secure, please contact us.
Opting Out Of Marketing Promotions
You can ask us to stop sending you marketing messages at any time by using the unsubscribe links provided in the emails or sending an email to [email protected]
Where you opt out of receiving these marketing messages, we will continue to retain other Personal Data provided to us as a result of interactions with us not related to your marketing
How to Request your Data and the Process for Obtaining it
You will not have to pay a fee to access your Personal Data (or to exercise any of the other rights). However, if your request is clearly unfounded, we could refuse to comply with your
We may need to request specific information from you to help us confirm your identity and ensure you have the right to access your Personal Data (or to exercise any of your other rights). This
is a security measure to ensure that Personal Data is not disclosed to any person who has no right to receive it. We may also contact you to ask you for further information in relation to your
request to speed up our response.
YOUR DATA AND THIRD PARTIES
Will We Share Your Data With Third Parties?
We may share non-Personal Data with third parties. We may share your Personal Data with subcontractors (only when necessary and with your consent) or affiliates (subject to confidentiality
obligations to use it only for the purposes for which we disclose it to them and pursuant to our instructions).
We may also share Personal Data with interested parties in the event that Fidsy Ltd anticipates a change in control or the acquisition of all or part of our business or assets or with
interested parties in connection with the licensing of our technology.
If Fidsy Ltd is sold or makes a sale or transfer, we may, in our sole discretion, transfer, sell or assign your Personal Data to a third party as part of or in connection with that
This Site may include links to third-party websites, plug-ins and applications. Clicking on those links or enabling those connections may allow third parties to collect or share data about
HOW LONG WILL WE RETAIN YOUR DATA FOR?
We will only retain your Personal Data for as long as reasonably necessary to fulfil the purposes we collected it for. We may retain your Personal Data for a longer period than usual in the
event of a complaint or if we reasonably believe there is a prospect of litigation in respect to our relationship with you.
AGE LIMIT FOR OUR USERS
You must not use Fidsy Ltd unless you are aged 16 or older. If you are under 16 and you access Fidsy Ltd by lying about your age, you must immediately stop using Fidsy Ltd.
This website is not intended for children and we do not knowingly collect data relating to children.
INTERNATIONAL TRANSFER OF DATA
Your information may be stored and processed in the US or other countries or jurisdictions outside the US where Fidsy Ltd has facilities. We are currently storing data in the EU and so, by
using Fidsy Ltd, you are permitting and consenting to the transfer of information, including Personal Data, outside of the US.
NOTIFICATION OF CHANGES AND ACCEPTANCE OF POLICY
All uses of the word "including" mean "including but not limited to" and the enumerated examples are not intended to in any way limit the term which they serve to illustrate. Any email
addresses set out in this policy may be used solely for the purpose for which they are stated to be provided, and any unrelated correspondence will be ignored. Unless otherwise required by
law, we reserve the right to not respond to emails, even if they relate to a legitimate subject matter for which we have provided an email address. As a matter of common sense, you are more
likely to get a reply if your request or question is polite, reasonable and there is no relatively obvious other way to deal with or answer your concern or question (e.g. FAQs, other areas of
our website etc.).
Our staff are not authorised to contract on behalf of Fidsy Ltd, waive rights or make representations (whether contractual or otherwise). If anything contained in an email from a Fidsy Ltd
address contradicts anything in this policy, our terms or any official public announcement on our website, or is inconsistent with or amounts to a waiver of any Fidsy Ltd rights, the email
content will be read down to grant precedence to the latter. The only exception to this is genuine correspondence expressed to be from the Fidsy Ltd legal department.